financial Services support specialist ​

Description:

Mission/Authority

Exemplify Financial Services’ commitment to serving with integrity and passion, execute with excellence, and demonstrate Christ-honoring care and professionalism while representing the mission of Young Life. Create solutions through collaborative efforts within the department and across departmental lines. This position is a customer service-oriented person who prioritizes and completes multiple task projects with a positive and resourceful attitude to contribute to the front line Financial Services support to the field.

Responsibilities:

Field Support

  • Represent the Financial Services department in an efficient, professional manner to donors, parents, friends of Young Life, and Young Life staff and volunteers. ​ Create and maintain excellent customer relations.
  • Provide timely and Christ-like support to staff and volunteers related to YL Connect and additional financial systems through email and phone interactions.
  • Build a rapport amongst multiple level field staff and volunteers that creates an approachable environment for supporting financial needs.
  • Assist staff and volunteers with a variety of financial needs to include (but not limited to), YL Connect Support, tracking contributions and payments, revenue processing best practices, donor/payer support, IRS contribution regulations, cash flow, research and corrections, and revenue policies and procedures.
  • Escalate complications to specific departments. ​ Track and communicate problem-solving steps for successful and satisfactory resolution.
  • Maintain confidentiality of all aspects of contact and financial data.
  • Maintain tracking records of calls, when necessary.
  • Other duties as assigned.

Training

  • Along with the supervisor, collaborate with Financial Services teams to equip local field operations for success.
  • Along with the supervisor, assist the YL Connect Training Department with implementing the YL Connect Training Model.
  • Other training needs as assigned.

Qualifications:

Education:

  • Minimum of a high school diploma or GED

Working Conditions:

  • Office environment.
  • Individual will be sitting at his/her desk the majority of the day; must be able to sit for long periods of time.
  • Individual will have specific scheduled support times and scheduled lunches.
  • Mandatory overtime will be required on an as-needed basis.

Qualifications Required for the Job:

  • Minimum of one year proven customer service experience and exceptional customer service skills.
  • Some business related experience preferred.
  • Ability to work in highly technical software.
  • Excellent professional communication skills (verbal and written).
  • Ability to pay extreme attention to detail and handle daily multi-tasking.
  • Successfully prioritize and accomplish tasks in a fast-paced, detail-oriented work environment.
  • Strong organizational and problem solving skills.
  • Must have strong Internet navigation skills.
  • Must be a team player.
  • Has a desire to learn, help others and serve as a resource.
  • Proficiency in Microsoft Office Suite, especially Word and Excel.
  • Young Life background is a plus.
  • Knowledge in Salesforce is a plus.

The anticipated salary range for this position ranges from $15.17 - $18.99 per hour.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. ​ It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

  • Benefits:
  • ​Medical, dental and vision coverage (at no cost to you).
  • Paid vacation and sick leave.
  • 401(k) matching plan (up to four percent).​​
  • Health club benefit.
  • And more!

How To Apply:

​Submit an online application, including resume and cover letter, via the button below.

Young Life is a mission devoted to introducing adolescents to Jesus Christ and helping them grow in their faith.

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