LONEHOLLOW RANCH — GUEST SERVICES SPECIALIST II

Utopia, TX

Camping Commitment Statement

As a follower of Jesus Christ and a minister of His gospel, demonstrate a basic understanding of Young Life’s ministry strategy and participate in providing excellent camping experiences for individuals to encounter Jesus Christ and know the truth of God’s love for them.

Mission & Authority

Through both formal training and direct experience, lead staff and foster an environment where guests, staff and volunteers are well cared for using the cornerstones of hospitality, safety, service and attention to detail. This is a support role that works alongside the Guest Services Manager with some direction and is responsible for one or more of the following: program support, audio-visual systems, challenge courses, rides, waterfront, recreation or medical.

Essential Duties:

Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.

  • Participate in opportunities for growing deeper in your relationship with Jesus.
  • With direction from supervisor, develop an annual personal spiritual growth plan.
  • Facilitate devotionals with summer interns.

Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.

  • Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
  • Serve as host routinely during the summer camping season.
  • Host school season groups with proactive communication, troubleshooting, program and ride support.
  • Communicate guest needs to the rest of the guest services team and other departments.

Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.

  • Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
  • Develop relationships with summer assigned staff and leadership of school season groups.
  • Foster healthy, cooperative relationships with other departments at camp.

Comprehensive Stewardship:Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.

  • Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department.
  • Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department.
  • Execute special projects as directed by the Guest Services Coordinator.
  • Support a culture of safety for all guests, staff, volunteers and visitors at camp.
  • Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner.

Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.

  • Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
  • Train and supervise summer interns.
  • Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff.

Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.

  • Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: ​ program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical.
  • Pursue continual improvement in areas above of responsibility.

Training Expectations:

  • Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls.​

Camp or Job Specific Working Conditions:

  • Our Guest Service Team overlaps with Housekeeping in tasks, and this partnership helps LHR provide our guests with the highest standard of excellence.
  • LoneHollow Ranch is located deep in the scenic Texas Hill Country and is under three hours to both Austin and San Antonio. Rich in natural beauty, outdoor adventure, and culture, the Texas Hill Country is a wonderful place to live and work. LoneHollow Ranch offers year-round camping and hosts every brand of Young Life camping.
  • Applying for a position at LoneHollow Ranch means that you are signing up to help build and develop a Young Life camping program in Texas while working earnestly to maintain the highest standards of excellence that Young Life is known for. Working at LoneHollow Ranch will require flexibility, innovation, and determination in order to solve problems, build and enhance operational systems, and work collaboratively and in unity with multiple teams.

Note: This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.​

Qualifications:

Education:

  • BA/BS degree or equivalent life experience.

Qualifications and Experience Required for the Job:

  • Demonstrate understanding of Young Life ministry, strategy and mission.
  • Spiritual maturity.
  • Self-starter who takes initiative.
  • Ability to organize and prioritize tasks and manage time.
  • Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff.
  • Physical ability to perform duties of Challenge Course Operator.

Benefits:

  • Medical, dental and vision coverage (at no cost to you).
  • Paid vacation and sick leave.
  • 401(k) matching plan (up to four percent).​​
  • Health club benefit.
  • And more!

Notes:

Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.

How To Apply:

​Submit an online application, including resume and cover letter, via the button below.

Questions?​ Please contact Caleb Childs

Young Life is a mission devoted to introducing adolescents to Jesus Christ and helping them grow in their faith.

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